Terms and Conditions

Payment Options

You can pay for goods and services that you order from this on-line shop by Credit/Debit Card or by personal cheque drawn in Sterling (United Kingdom currency) on a UK Bank, payable to Nottinghamshire Family History Society


We, that is the Nottinghamshire Family History Society, will endeavour to despatch all goods as soon as possible after receiving your order and payment. If for any reason an item is unavailable, we will notify you immediately and offer an alternative, where possible.

Quality of Goods/Fitness for Purpose

We guarantee that all goods are of merchantable quality.

Returns Procedures

If you find that an item is faulty, please send an email to the Shop Manager with the details. We will send a replacement or a refund of your payment, whichever you request. If we request you to return the faulty item, we will refund your postage costs, or a credit will be given against further purchases.


When we refund a credit card payment, we will credit the amount to your credit card account. When we refund a payment you have made by another method we will cancel/return your payment if goods are unavailable, but if that is not possible we will send you a refund cheque.

Despatch Times

We will send all items by Royal Mail/Parcelforce using the fastest or most efficient service. If you give a delivery address which is outside the United Kingdom we will use airmail. Shipping charges (where applicable) are calculated according to the weight of the total order and the destination country. This charge is shown when you complete the payment details (including your delivery address) but before you are committed to ordering.

Responsibility for Local Taxes and Duties

You are responsible for any Import Duties levied in the country of the delivery address.

Application of Value Added Tax

Nottinghamshire Family History Society is not registered for Value Added Tax and no VAT is payable on any items.

Order Chasing Enquiries.

If you have not received your order within a period of time that you consider adequate (depending on your location) please send an email to the Shop Manager with full details of your order.

UK Data Protection Act

If you are joining Nottinghamshire Family History Society, your membership details, but not your credit card details, will be stored on a computer database and used for Nottinghamshire Family History Society mailings and internal administration purposes. You may ask to receive a copy of this data and to have any errors corrected. The Society is registered under the UK Data Protection Act. We will not pass your personal details to any other person or organisation.

Security of Credit Card Payment Options

Credit card details which you enter using the secure server system provided at this website will NOT be transmitted to Nottinghamshire Family History Society. You should not attempt to send your credit card details to Nottinghamshire Family History Society by any method other than that provided. If you do so, Notts FHS will not be liable for any loss. If you consider your credit card number has been fraudulently used you should contact the issuing bank.

Applicable Law

These terms and conditions, the offer of goods on this website and your order and payment form the basis of a contract under the law of England and Wales.

Retention of Title

All goods that we supply remain our property until you have paid for them in full.

Consumer Protection (Distance Selling) Regulations 2000 Conditions of Sale

“Distance Selling” means all sales of goods and the provision of services other than face to face including transactions using the Internet, by mail order, telephone, fax and advertising in magazines, newspapers and periodicals. A customer has the right to cancel an order for goods within 7 working days of receipt of the goods. This 7 day “cooling off ” period excludes Saturdays, Sundays and Bank Holidays. Notification of intention to cancel should be received by the Society within the cooling off period, in writing.

“Writing” includes letter, fax and e-mail sent to the Society at its nominated address. A telephone call will not be acceptable. On receipt of due notice, within the cooling off period, the Society will refund the retail sale price of the goods if, but only if, they are returned in a re-saleable condition. The goods are to be cared for by the customer at the customer’s risk. The cost of returning the goods must be paid for by the customer and will not be paid by the Society. Payment of a refund will be made within 30 days of receipt of the returned goods in a re-saleable condition by the Society. Refunds will be made by cheque or recrediting the customer’s credit card if the original purchase order was made using a credit card.

No refunds will be made in respect of CD-ROM’s where the customer has broken open the seal or wrapper. If the Society has been asked to supply a service, for a fee, then once the request and fee for the service have been received by the Society, it will start to process the request and “no cooling off ” period shall apply, with the consequence that no refund of fee shall be made even if the customer wishes to stop the research.

According to the European Directive on Distance Selling, shoppers must see the terms and conditions of sale before ordering.